Flutterwave Recruitment

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the following positions below:

Title: Senior Associate, Enterprise Onboarding
Location: Lekki, Lagos (Hybrid)
Employment Type: Full Time
Department: Professional Services

The Role

We are seeking a dynamic and customer-focused Senior Associate, Onboarding to join our Professional Services team.
In this role, you’ll guide our Enterprise customers through the initial stages of their journey with our payment solutions, ensuring they are set up for success and satisfaction.

Responsibilities include but are not limited to

Facilitate a smooth transition for customers from the point of sale to the full use of our payment solutions.
Work closely with customers to understand their business needs and ensure our services are configured to meet these needs.
Collaborate with our Sales and Integration teams to ensure a seamless customer experience.
Provide support and training to customers during the onboarding process, ensuring they understand how to effectively use our services.
Address any issues or concerns that arise during the onboarding process, coordinating with the appropriate departments to resolve them swiftly.
Maintain thorough records of customer interactions, documenting any problems encountered and actions taken.
Contribute to the development and improvement of onboarding processes and materials.
Communicate effectively with customers and internal teams, maintaining high levels of customer service throughout the onboarding process.

Required competency and skillset to be a waver

Bachelor’s Degree in Business, IT, or a related field.
4-6 years of experience in a similar role, preferably in the payment industry.
Exceptional communication and interpersonal skills, with a customer-centric approach.
Strong problem-solving skills, with the ability to handle customer issues effectively.
Ability to work effectively in a fast-paced, dynamic environment.
Highly organized with strong attention to detail.
Familiarity with payment solutions and technologies is a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

IMPORTANT POSTS:

Title: Analyst, Commercial & Performance Marketing
Location: Lekki, Lagos (Hybrid)
Employment Type: Full Time
Department: Sales

The Role

We are looking for an intelligent, hard working Commercial & Performance Marketing Analyst.
A fast-thinking individual with a strong attention to detail.
The ideal candidate will be capable of independently managing both small and large projects from start to finish and executing initiatives with minimal supervision.
The ability to quickly learn new skills as required by different projects and effectively manage multiple complex tasks simultaneously is highly valued.Skills and qualifications.

Requirements

A Bachelor’s Degree in a STEM-related field or a quantitative background
Strong quantitative skills and the ability to work independently with minimal supervision
Excellent communication and presentation skills
Experience using Power BI and Pivot Tables
1-2 Years proficiency in Python, particularly with Pandas for data cleaning and analysis, Plotly for data visualisation, and Streamlit for rapid data app development
Experience working with Google Sheets and the Gspread Python library
Strong scripting skills in Python, with experience using the Requests and Playwright libraries for web scraping
Ability to work collaboratively with cross-functional teams and stakeholders
Knowledge of the consumer remittance market is a plus but not a requirement
Authorization to work in Nigeria without sponsorship.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Manager, Enterprise Account Management
Location: Lekki, Lagos (Hybrid)
Department: Sales

Job Summary

Flutterwave is looking for a Manager, Enterprise Account Management.
The role involves being responsible for managing and nurturing key enterprise-level relationships to drive revenue growth and customer satisfaction.
This role requires a strategic thinker with excellent communication and relationship-building skills, who can understand clients’ needs and align Flutterwave’s products and services accordingly.

What Your Day-to-Day Activities Will Be Like

Develop and maintain strong relationships with enterprise-level clients, thoroughly understanding their business model, needs and challenges
Drive revenue growth by identifying upsell and cross-sell opportunities within existing accounts.
Collaborate with internal teams to ensure successful onboarding, implementation, and ongoing support for enterprise clients.
Act as the primary point of contact for key accounts, addressing their queries, concerns, and escalations promptly and effectively.
Stay updated on industry trends and competitors’ offerings to provide strategic recommendations to clients.
Prepare regular reports and presentations for clients, showcasing the value proposition of Flutterwave’s solutions.
Collaborate with the sales and marketing teams to identify potential enterprise clients and develop tailored pitches and proposals.
Work closely with product development teams to provide client feedback and contribute to the enhancement of Flutterwave’s products and services.
Ensure high levels of customer satisfaction and retention by providing exceptional service and support.

Required competency and skillset to be a waver

Bachelor’s Degree in business or relevant field required. Masters degree is preferred
Minimum 7 years of proven experience in enterprise account management, preferably in the financial technology industry
Strong understanding of payment solutions, financial services, and e-commerce platforms.
Exceptional communication, negotiation, and presentation skills
Ability to build and maintain strong relationships with key stakeholders
Analytical mindset with the ability to understand complex business requirements and propose suitable solutions
Result-oriented, self-motivated, and able to work effectively in a fast-paced environment
Strong organizational skills and attention to detail.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Associate, Chargeback & Refunds
Location: Lekki, Lagos
Department: Global Operation (Hybrid)

The Role

Flutterwave is looking for a stellar associate to join our team and take on a multifaceted role in Chargeback and Refunds.
The successful candidate will be responsible for processing chargebacks and refunds inquiries, and ensuring compliance with regulatory requirements.
This role requires strong analytical skills, attention to detail, and the ability to make critical decisions under pressure.

Responsibilities include but are not limited to
Chargeback and Refunds Processing:

Process and dispute chargebacks and refund inquiries to recover funds. Investigate chargebacks, communicate with external partners, and make critical decisions based on limited information.
Track and provide statistics on chargebacks and refunds for the Finance Team.

Risk Management and Compliance:

Enforce strong risk and operational controls to ensure satisfactory audit results
Track and maintain fraud incident reports and related analyses.

Reporting and Communication:

Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.
Communicate with payment processors/partners regarding external partner queries.

Data Management and Analysis:

Compile figures from various databases to build the team’s monthly chargeback report.
Validate chargeback reports using internal and external systems.

Collaboration and Support:

Work closely with peers from Risk Unit, Finance Unit, and merchant business support to support accounting functionality related to Chargeback & Refunds.

Required competency and skillset to be a Waver

Bachelor’s Degree in Accounting, Finance, Business Administration, or related field.
2-4 years of experience in chargeback processing, or a related field.
High attention to detail, well organised and excellent analytical skills.
Strong excel skills, ability to handle large amounts of data and to compile detailed reports.
Ability to adapt to change quickly and multi-task.
Client engagement experience
Ability to work as part of a team and manage projects

You’ll love this job if you:

Have an intellectual curiosity about payments and technology
Have high aptitude to quickly understand customer use cases and requirements
Have the ability to drive cross-functional teams from ideation to solution
Have the ability to manage proactive and reactive tasks effectively
Are self-driven, self-starter, extremely passionate, goal-getter
Are passionate about process improvements
Are comfortable managing relationships within every aspect of the organisation from senior executives to engineers
Embrace the challenge of managing multiple activities simultaneously
Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Manager / Senior Manager, Planning
Location: Lekki, Lagos
Department: Strategy & Operations · (Hybrid)

The Role

Flutterwave is seeking a highly skilled and motivated individual to join our team as a Manager/Senior Manager, Planning within the Strategy and Operations organization.
The Manager/Senior Manager of Planning is responsible for overseeing and leading the planning functions within the organization.
This role requires a strategic thinker with strong analytical skills to develop, implement, and manage planning processes that align with the company’s objectives.
The Manager/ Senior Manager will collaborate with various departments to ensure efficient and effective planning, forecasting, and resource allocation.
The Manager/Senior Manager will also oversee company wide performance management, which includes initiative and key results scorecard reporting and coordinating regular monthly business reviews.
The ideal candidate will possess a robust background in strategic planning, business operations, business transformation, and project management methodologies, with a specific focus on technology or financial services industries.
This position demands a strategic thinker with the ability to drive alignment and optimize performance across the organization. This person would report directly to the Associate Vice President of Planning.

Responsibilities

Lead the development and execution of the annual and quarterly planning process, ensuring alignment with company objectives and strategic goals.
Collaborate with cross-functional teams to gather inputs, analyze data, and formulate strategic initiatives
Maintain a monthly-based consolidated initiatives tracker with status of all company-wide initiatives
Develop and manage the corporate scorecard, tracking measures of success and metrics to assess business performance
Prepare and present comprehensive scorecard reports to senior leadership, highlighting key insights and areas for improvement
Manage business reviews; assess performance of initiatives and evaluate strategic options
Partner with business units to identify risks, opportunities, and action plans for continuous improvement
Lead and support business transformation initiatives, driving operational efficiency and strategic change across the organization
Work closely with all teams to ensure cohesive planning and reporting.
Foster a culture of collaboration and continuous improvement, promoting best practices in planning and performance management
Serve as a strong communicator, effectively conveying complex concepts and recommendations to clients and internal stakeholders
Manage short term deadlines as well as long term strategic initiatives

Requirements

Bachelor’s Degree in Business Administration, Finance, Business Management, or a related field; Master’s degree or Professional Certifications are a plus
Proven 7+ years of experience in strategic planning, business operations, consulting or related roles within the fintech or financial services industry
Proven track record of managing planning and performance management processes, including scorecard reporting and business reviews
Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
Must possess ability to understand and anticipate broader impact of enhancement initiatives and engage appropriate stakeholders
Ability to develop, implement and drive long-term strategies aligned with organizational goals
Ability to build and maintain relationships with key stakeholders, including executive leadership
Excellent communication and interpersonal skills,with the ability to build trusted relationships with senior leadership and internal stakeholders
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities with a high degree of autonomy.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Senior Manager, Fraud Investigations and Recovery
Location: Lekki, Lagos
Employment Type: Full-time

The Role

We are seeking highly skilled and experienced We are seeking a highly skilled and experienced Senior Manager, Fraud Investigations and Recovery to join our dynamic team.
As the Senior Manager of Fraud Investigations and Recovery at Flutterwave, you will lead and manage investigations into merchant and consumer-based fraud claims, coordinate recovery efforts, and collaborate with law enforcement agencies to protect our customers and the company from financial fraud.
You will oversee the investigation of reported incidents from external institutions, implement strategies to prevent future fraud occurrences and provide leadership with clear, concise updates on pending investigations and potential risks.

Responsibilities
Investigation Management:

Lead and oversee investigations into merchant and consumer-based incidents, including inquiries from external financial institutions and law enforcement, fraud claims, and other illicit activities.
Coordinate and conduct comprehensive investigations, gather and analyze data, interview involved parties, and analyze cases to identify root causes and responsible individuals.
Document findings, maintain accurate records, and prepare detailed reports for internal and external stakeholders.
Work closely with fraud contacts at other organizations to develop new ideas and approaches and to benchmark Flutterwave’s current capabilities

Law Enforcement Liaison:

Serve as the primary point of contact between Flutterwave and law enforcement agencies.
Coordinate with law enforcement officials to provide evidence, facilitate investigations, and support legal proceedings.
Establish and maintain open communication channels and establish productive relationships with relevant authorities.

Leadership Reporting:

Create and provide oversight in the reporting and publishing of operational risk metrics.
Manage the development of new or enhanced reporting systems, policies, procedures, and controls to address known deficiencies.
Present recommendations for corrective actions and risk mitigation strategies to minimize future incidents.
Provide clear, concise updates to the VP and Flutterwave’s leadership teams regarding ongoing investigations, significant findings, and potential risks

Fraud Recovery and Coordination:

Establish and manage efforts to recover funds sent to external FIs due to fraudulent activities, working closely with other divisions and industry partners to maximize recovery efforts.
Liaise with other institutions and industry partners to share information, coordinate recovery strategies, and develop best practices to combat fraud activities.

Collaboration and Information Sharing:

Proactively collaborate with other divisions within the industry to share best practices, exchange information on emerging threats, and coordinate efforts to combat fraud.
Actively seek and participate in industry working groups, forums, and initiatives focused on fraud prevention, financial crimes, and cybersecurity.

Fraud Prevention Initiatives:

Develop and implement proactive measures to prevent merchant and consumer-based fraud losses, including enhancing internal controls and deploying advanced fraud detection technologies.
Implement employee training programs to increase awareness and reduce vulnerabilities to organizational fraud.
Continuously improve fraud prevention strategies by staying informed on industry trends, regulatory developments, and emerging threats.

Frequent Travel:

Conduct frequent travel to collaborate with law enforcement agencies and support ongoing case investigations.
Travel may require overnight stays to facilitate effective coordination and communication with external partners.

Required Competency and skillset to be a Waver

Bachelor’s Degree in Finance, Criminology, Law, Business Administration, or related field. Law enforcement or military background preferred.
An advanced degree or relevant certifications (e.g., as Certified Anti-Money Laundering Specialist (CAMS) or Certified Fraud Examiner (CFE)) is preferred.
Minimum 10+ years in fraud investigations, financial crimes, forensic methodologies or fraud examinations and recovery in the Banking, Finance, or FinTech industries.
Experience managing similar teams is an added advantage.
Maintains a robust fraud peer network through fraud consortium memberships and participation.
A proven track record of managing complex investigations.
Strong knowledge of fraud prevention techniques, recovery processes, and relevant legal frameworks.
Experience working with law enforcement agencies and a deep understanding of legal procedures related to financial crimes.
Excellent analytical, communication, and leadership skills, with the ability to present complex findings in a clear and concise manner.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Integrity and a commitment to uphold ethical standards.
Willingness and ability to travel frequently, including overnight stays, as required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Senior Associate, Risk Strategy and Business Operations
Location: Ikoyi, Lagos
Employment Type: Full-time

The Role

We are seeking a highly skilled and motivated individual to join our team as an Senior Associate, Risk Strategy and Business Operations.
The Associate will play a critical role in supporting risk management initiatives across various projects within the organization.
The ideal candidate should have a strong background in Internal Consulting, project management methodologies, risk management practices, and experience working in the fintech or financial services industry.

Responsibilities

Collaborate with project managers and cross-functional teams to develop and maintain comprehensive plans for key initiatives.
Assist in designing and implementing innovative risk management frameworks, leveraging advanced analytics and financial technology solutions.
Monitor project progress and proactively identify emerging risks and compliance issues that may impact project timelines or objectives.
Continuously evaluate and enhance risk management processes, tools, and frameworks to improve efficiency and effectiveness.
Assist team leaders in communicating risk management principles and guidelines to various stakeholders, promoting a culture of risk awareness.
Assist team leadership in developing and implementing risk mitigation strategies and action plans to minimize the impact of identified risks.
Coordinate with internal stakeholders and external partners to ensure compliance with regulatory requirements and industry standards.
Assist to prepare and present risk reports to communicate key findings, trends, and recommendations to stakeholders and senior leadership.
Serve as a strong communicator, effectively conveying complex concepts and recommendations to clients and internal stakeholders.
Coordinate Employee engagement activities with the Risk and Compliance team to ensure awareness across the organization.
Manage Risk and Compliance initiatives across different teams

Required Competency and skill set to be a Waver

Bachelor’s Degree in Finance, Business, Risk Management or a related field; Master’s degree or Professional Certifications are a plus.
Proven 4+years of experience in project management, consulting, or related roles within the fintech or financial services industry.
Strong understanding of risk management principles, methodologies, and regulatory requirements.
Proficiency in utilizing Jira and Power BI to analyze data sets, develop reports and generate actionable insights.
Excellent analytical, problem-solving, and decision-making skills, with the ability to translate strategic objectives into practical solutions.
Exceptional communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders.
Professional certifications and credentials are highly desirable.
Strongly preferred to have experience in risk and compliance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Associate, Settlement
Location: Lekki, Lagos
Employment Type: Full-time

The Role

We are seeking a stellar Associate, Settlement to join our Global Operations team.
This role is pivotal in ensuring the smooth processing of settlements and managing chargeback disputes effectively.
This individual will play a crucial role in ensuring accurate and timely settlement of transactions effectively.

Responsibilities
Merchant Settlements:

Oversee daily, weekly, and monthly merchant settlements and reconciliation processes.
Review and approve transaction details from merchants, ensuring accuracy and compliance with internal policies and procedures.
Manage multiple merchant settlements and transaction details on a daily basis

Chargeback Management:

Develop and maintain a comprehensive understanding of chargeback regulations and procedures across different payment networks and regions.
Investigate and respond to chargeback disputes in a timely manner, ensuring compliance with relevant regulations and maximizing the chances of successful resolution.
Implement strategies to minimize chargeback rates and fraud risk, including monitoring transaction patterns and identifying potential fraudulent activities.

Stakeholder Communication:

Serve as the primary point of contact for internal stakeholders, including customer support, sales, and product teams, regarding settlement related inquiries.
Collaborate with external partners, including banks, payment networks, and regulatory bodies, to address settlement issues effectively and ensure compliance with industry standards.

Risk Management and Compliance:

Establish and enforce strong risk and operational controls to mitigate fraud and ensure compliance with regulatory requirements
Track and maintain fraud incident reports and related analyses.

Reporting and Analysis:

Generate regular reports on settlement processing metrics, merchant settlement activities, chargeback statistics, and refund trends., providing insights to inform strategic decision-making.
Analyze data to identify trends, patterns, and areas for improvement, and make strategic recommendations to optimize performance
Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.

Process Improvement:

Streamline settlement and chargeback processes, enhance efficiency, and optimize resource allocation.
Identify opportunities for automation, innovation, and technology enhancements to improve operational effectiveness.

Required Competency and skillset to be a Waver

Bachelor’s Degree in Business Administration, Finance, or a related field; advanced degree preferred.
Minimum of 3 years of experience in settlements, chargeback processing within the payments industry.
Knowledge of payment processing systems, settlement procedures, and chargeback regulations.
Analytical skills with the ability to interpret complex data and derive actionable insights.
Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.
Detail-oriented and highly organized, with a commitment to accuracy and efficiency.
Proficiency in relevant software and tools, such as payment processing platforms, CRM systems, and Microsoft Office suite (Excel skills, ability to handle large amounts of data and to compile detailed report).
Client engagement experience
Ability to work as part of a team and manage projects

You’ll love this job if you:

Have an intellectual curiosity about payments and technology
Have high aptitude to quickly understand customer use cases and requirements
Have the ability to drive cross-functional teams from ideation to solution
Have the ability to manage proactive and reactive tasks effectively
Are self-driven, self-starter, extremely passionate, goal-getter and passionate about process improvements
Are comfortable managing relationships within every aspect of the organisation from senior executives to engineers

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Senior Associate, Settlement
Location: Lagos
Work-Term: Full Time

The Role

We are seeking a stellar Senior Associate, Settlement to join our Global Operations team.
This role is pivotal in ensuring the smooth processing of settlements and managing chargeback disputes effectively.
This individual will play a crucial role in ensuring accurate and timely settlement of transactions effectively.

Responsibilities
Merchant Settlements:

Oversee daily, weekly, and monthly merchant settlements and reconciliation processes.
Review and approve transaction details from merchants, ensuring accuracy and compliance with internal policies and procedures.
Manage multiple merchant settlements and transaction details on a daily basis

Chargeback Management:

Develop and maintain a comprehensive understanding of chargeback regulations and procedures across different payment networks and regions.
Investigate and respond to chargeback disputes in a timely manner, ensuring compliance with relevant regulations and maximizing the chances of successful resolution.
Implement strategies to minimize chargeback rates and fraud risk, including monitoring transaction patterns and identifying potential fraudulent activities.

Stakeholder Communication:

Serve as the primary point of contact for internal stakeholders, including customer support, sales, and product teams, regarding settlement related inquiries.
Collaborate with external partners, including banks, payment networks, and regulatory bodies, to address settlement issues effectively and ensure compliance with industry standards.

Risk Management and Compliance:

Establish and enforce strong risk and operational controls to mitigate fraud and ensure compliance with regulatory requirements
Track and maintain fraud incident reports and related analyses.

Reporting and Analysis:

Generate regular reports on settlement processing metrics, merchant settlement activities, chargeback statistics, and refund trends., providing insights to inform strategic decision-making.
Analyze data to identify trends, patterns, and areas for improvement, and make strategic recommendations to optimize performance
Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.

Process Improvement:

Lead initiatives to streamline settlement and chargeback processes, enhance efficiency, and optimize resource allocation.
Identify opportunities for automation, innovation, and technology enhancements to improve operational effectiveness.

Required Competency and Skillset To Be a Waver

Bachelor’s Degree in Business Administration, Finance, or a related field; advanced degree preferred.
Minimum of 5 years of experience in settlements, chargeback processing within the payments industry.
In-depth knowledge of payment processing systems, settlement procedures, and chargeback regulations.
Strong analytical skills with the ability to interpret complex data and derive actionable insights.
Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.
Proven leadership experience with the ability to motivate and inspire a team to achieve exceptional results.
Detail-oriented and highly organized, with a commitment to accuracy and efficiency.
Proficiency in relevant software and tools, such as payment processing platforms, CRM systems, and Microsoft Office suite (Strong Excel skills, ability to handle large amounts of data and to compile detailed report).
Client engagement experience
Ability to work as part of a team and manage projects

You’ll love this job if you:

Have an intellectual curiosity about payments and technology
Have high aptitude to quickly understand customer use cases and requirements
Have the ability to drive cross-functional teams from ideation to solution
Have the ability to manage proactive and reactive tasks effectively
Are self-driven, self-starter, extremely passionate, goal-getter and passionate about process improvements
Are comfortable managing relationships within every aspect of the organisation from senior executives to engineers.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Flutterwave Recruitment

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