Marriott International (Sheraton Hotels) Recruitment

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

We are recruiting to fill the following positions below:

Title: Proactive – Sales Executive
Job Number: 24178853
Location: Ikeja, Lagos
Employment Type: Full Time
Job Category: Sales & Marketing
Position Type: Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations.
Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Monitor the performance of others to ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Qualifications

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Spa Manager
Job Number: 24178088
Location: Ikot Ekpene, Akwa Ibom
Schedule: Full-Time
Job Category: Spa
Position Type: Management
Brand: Four Points by Sheraton

Job Summary

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas.
Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

Core Work Acitivities
Supporting Management of Spa Operations and Budgets:

Assumes the responsibilities of the Spa Director in his/her absence.
Ensures all employees have the proper supplies, equipment and uniforms.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Manages supplies and equipment inventories within budget.
Maintains cleanliness of spa and related areas and equipment.
Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service:

Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
Strives to improve service performance.

Conducting Human Resources Activities:

Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Ensures employees understand expectations and parameters.
Brings issues to the attention of the department manager and Human Resources as necessary.
Observes service behaviors of employees and providing feedback to individuals.
Participates in employee progressive discipline procedures.
Participates in an on-going employee recognition program.
Reviews comment cards and guest satisfaction results with employees.
Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Supervises on-going training initiatives and conducting training when appropriate.
Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
Celebrates successes and publicly recognizes the contributions of team members.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

Educational Qualification and Experience

Candidates should possess a High School Diploma or GED; 2 years experience in the spa, guest services, or related professional area.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

IMPORTANT POSTS:

Title: Admin Assistant / Digital Marketer
Job Number: 24178074
Location: Ikot Ekpene, Akwa Ibom
Schedule: Full-Time
Job Category: Administrative
Position Type: Non-Management
Brand: Four Points by Sheraton

Position Summary

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point of sale systems.

Responsibilities

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: General Manager
Job ID: 24176905
Location: Owerri, Imo
Schedule: Full-Time
Position Type: Management
Job Category: Property Leadership

Job Summary

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership.
Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development.
The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand.
Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success.
Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

Job Specific Tasks
Business Strategy Development:

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities
Develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property.

Business Strategy Execution:

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans
Experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

Sales and Marketing:

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Talent Management and Organizational Capability:

Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement
Coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

Business Information Analysis:

Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction
Analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals
Uses business information to identify indicators of product and service successes and opportunities for improvement
Integrates business information into business plans.

Employee and Labor Relations:

Verifies that all employees are treated fairly, and with respect
Builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines
Makes self-available to employees (“open door policy”); verifies that pay and benefits are appropriate for labor market
Celebrates the success of employees in a public way
Works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

Revenue Management:

Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction
Established revenue strategy that supports the hotel’s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield
Identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.

Owner Relations:

Builds strong rapport with property owners through proactive and on-going communication
Keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data
Manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both
Develops and effectively promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management:

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property
Utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery
Emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations
Establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers
Anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”).

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR
4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

Preferred:

General Manager experience in limited or full-service property.
Ability and willingness to work flexible hours including weekends, holidays and late nights.
Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Driver
Job Number: 24172122
Location: Lagos
Department: Finance
Brand: Sheraton
Schedule type: Full-Time
Position Type: Non-Management
Job Category: Rooms & Guest Services Operations

Position Summary

Transport guests to/from assigned destinations using property vehicle.
Document all trips prior to the start of and at the conclusion of each trip.
Park vehicle in designated location when not in use.
Inspect property vehicles for damage and cleanliness.
Check tire pressure and fluid levels for property vehicle, and refuel as necessary.
Notify appropriate personnel of any vehicle maintenance needs.
Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor.

Responsibilities

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Move at a speed required to respond to work situations (e.g., run, walk, jog).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: Candidates should possess a High School Diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.

Required Qualifications:

License or Certification: Valid Driver’s License

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Guest Experience Expert
Job Number: 24172120
Location: Lagos
Schedule Full-Time
Job Category: Rooms & Guest Services Operations

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique.
Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
They are empowered to move about their space and do what needs to be done.
Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Requirements

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Guest Experience Supervisor
Job number: 24172048
Location: Owerri, Imo
Job type: Full-time
Position Type: Non-Management
Job Category: Rooms & Guest Services Operations.

Position Summary

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information.
Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists.
Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary.
Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift.
Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards.
Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or B.Sc equivalent.
Related Work Experience: At least 2 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Knowlege of social media and Content Creation is assets/key Skill.
Experience is Social Media Marketing

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:

Title: Sales & Marketing Manager
Job Number: 24174557
Location: Ikot Ekpene, Akwa Ibom
Job Schedule: Full-Time
Position Type: Management
Job Category: Sales & Marketing

Job Summary

The position is accountable for proactively soliciting and handling sales opportunities.
Ensures business is turned over properly and in a timely fashion for proper service delivery.
Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.
Achieves personal sales goals.

Core Work Activities
Building Successful Relationships that Generate Sales Opportunities:

Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities:

Participates in sales calls with members of sales team to acquire new business and/or close on business.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue:

Identifies new business to achieve personal and location revenue goals.
Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the location based on market conditions and location needs.
Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service:

Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Executes and supports the company’s customer service standards.
Provides excellent customer service consistent with the daily service basics of the company.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.

Educational Qualification and Experience

2-year Degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 3 years experience in the sales and marketing or related professional area.

4-year Bachelor’s Degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 1 year experience in the sales and marketing or related professional area.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

PREVIOUS OPENINGS:

Title: Executive Assistant (Manager)
Location: Lagos
Job type: Full-time
Job Number: 24175082

Job Summary

Supports the General Manager and his/her team by completing administrative responsibilities.
Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.

Candidate Profile
Education and Experience:

High School Diploma or GED; 2 years experience in the administrative assistance, clerical services, or related professional area or
2-year Degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.

Core Work Activities
Providing Documentation and Reporting Support:

Assists managers in preparation of various reports and presentations.
Assists with the design and preparation of statistical reports as needed.
Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.
Makes new files, maintains existing files.
Maintains giveaway/donation files and assists in making reservations.
Provides administrative support to manager/s and department.

Supporting Correspondence:

Composes, produces and signs correspondence on routine matters.
Produces and distributes correspondence as required.
Answers department phones.
Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.
Sorts and distributes mail.
Ensuring Exceptional Customer Service
Providing services that are above and beyond for customer satisfaction and retention.
Managing day-to-day operations, ensuring the quality, standards and meets the expectations of the customers on a daily basis.
Attends meetings and communicates with executive and peers as an effort to improve quality of service.

Additional Responsibilities:

Ensures VIP amenity requests from GM/DOPS are handled in timely manner.
Signs for managers and release, with specific permission.
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Analyzes information and evaluating results to choose the best solution and solve problems.
Attends meetings to plan, organize, prioritize, coordinate and manage activities.
Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
Informs and/or updates the executives and peers on relevant information in a timely manner.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Sales & Marketing Manager
Job Number: 24174557
Location: Ikot Ekpene, Akwa Ibom
Job Schedule: Full-Time
Position Type: Management
Job Category: Sales & Marketing

Job Summary

The position is accountable for proactively soliciting and handling sales opportunities.
Ensures business is turned over properly and in a timely fashion for proper service delivery.
Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.
Achieves personal sales goals.

Core Work Activities
Building Successful Relationships that Generate Sales Opportunities:

Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities:

Participates in sales calls with members of sales team to acquire new business and/or close on business.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue:

Identifies new business to achieve personal and location revenue goals.
Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the location based on market conditions and location needs.
Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service:

Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Executes and supports the company’s customer service standards.
Provides excellent customer service consistent with the daily service basics of the company.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.

Educational Qualification and Experience

2-year Degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 3 years experience in the sales and marketing or related professional area.

4-year Bachelor’s Degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 1 year experience in the sales and marketing or related professional area.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Commis II
Job Number: 24174505
Location Lagos
Job Schedule: Full-Time
Position Type: Non-Management
Job Category: Food and Beverage & Culinary

Position Summary

Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables.
Weigh, measure, and mix ingredients.
Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.
Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers.
Test foods to determine if they have been cooked sufficiently.
Monitor food quality while preparing food.
Set-up and break down work station.
Serve food in proper portions onto proper receptacles.
Wash and disinfect kitchen area, tables, tools, knives, and equipment.
Check and ensure the correctness of the temperature of appliances and food.

Responsibilities

Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High School Diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Commis I
Job Number: 24174496
Location Lagos
Job Schedule: Full-Time
Position Type: Non-Management
Job Category: Food and Beverage & Culinary

Position Summary

Prepare ingredients for cooking, including portioning, chopping, and storing food.
Wash and peel fresh fruits and vegetables.
Weigh, measure, and mix ingredients.
Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.
Prepare cold foods.
Operate ovens, stoves, grills, microwaves, and fryers.
Test foods to determine if they have been cooked sufficiently.
Monitor food quality while preparing food.
Set-up and break down work station.
Serve food in proper portions onto proper receptacles.
Wash and disinfect kitchen area, tables, tools, knives, and equipment.
Check and ensure the correctness of the temperature of appliances and food.

Responsibilities

Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High School Diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Kitchen Steward Supervisor
Job Number: 24174518
Location Lagos
Job Schedule: Full-Time
Position Type: Non-Management
Job Category Food and Beverage & Culinary

Description

Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs.
Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done.

Responsibilities

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Report accidents, injuries, and unsafe work conditions to manager.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Stand, sit, or walk for an extended period of time.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: No high school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Maintenance Supervisor
Job Number: 24173574
Location: Lagos
Job type: Full-time
Position Type: Non-Management
Job Category: Engineering & Facilities

Responsibilities

Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves.
Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines.
Enter and locate work-related information using computers.
Operate power lift. Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest repair requests.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications
Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language.
Visually inspect tools, equipment, or machines.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight.
Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 2 years of supervisory experience.
License or Certification: None.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Driver
Job Number: 24172122
Location: Lagos
Department: Finance
Brand: Sheraton
Schedule type: Full-Time
Position Type: Non-Management
Job Category: Rooms & Guest Services Operations

Position Summary

Transport guests to/from assigned destinations using property vehicle.
Document all trips prior to the start of and at the conclusion of each trip.
Park vehicle in designated location when not in use.
Inspect property vehicles for damage and cleanliness.
Check tire pressure and fluid levels for property vehicle, and refuel as necessary.
Notify appropriate personnel of any vehicle maintenance needs.
Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor.

Responsibilities

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Move at a speed required to respond to work situations (e.g., run, walk, jog).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: Candidates should possess a High School Diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.

Required Qualifications:

License or Certification: Valid Driver’s License

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Guest Experience Expert
Job Number: 24172120
Location: Lagos
Schedule Full-Time
Job Category: Rooms & Guest Services Operations

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique.
Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
They are empowered to move about their space and do what needs to be done.
Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Requirements

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Guest Experience Supervisor
Job number: 24172048
Location: Owerri, Imo
Job type: Full-time
Position Type: Non-Management
Job Category: Rooms & Guest Services Operations.

Position Summary

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information.
Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists.
Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary.
Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift.
Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards.
Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or B.Sc equivalent.
Related Work Experience: At least 2 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Knowlege of social media and Content Creation is assets/key Skill.
Experience is Social Media Marketing

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: General Cashier
Job number: 24170668
Location: Owerri, Imo
Job type: Full-time
Position Type: Non-Management
Job Category: Finance & Accounting

Position Summary

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures.
Record, store, access, and/or analyze computerized financial information.
Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
Complete period-end closing procedures and reports as specified.
Audit cashier banks periodically according to SOPs.
Maintain, distribute, and record petty cash, cashier banks, and contracts.
Document, maintain, communicate, and act upon all Cash Variances according to SOPs.
Act as liaison between property and armored car service or primary banking institution.
Participate in internal, external, and regulatory audit processes and ensure compliance with SOPs.

Responsibilities

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette; ensure that coworkers understand their tasks.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Candidates should possess an HND / B.Sc Degree in Accounting
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Bar Manager
Job Number: 24155808
Location: Lagos
Schedule Full-Time
Job Category: Rooms & Guest Services Operations

Job Summary

Responsible for bar/lounge daily shift operations and supervision of staff.
Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls.
Strives to ensure guest and employee satisfaction while maintaining the operating budget.
Accountable for enforcing all legal obligations professionally and consistently.
Determines training needed to accomplish goals, then implements plan.
Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Responsibilities
Managing Bar/Lounge Operations:

Implements agreed upon beverage policy and procedures throughout the property.
Manages in compliance with all local, state and Federal beverage and liquor laws.
Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
Monitors adherence to all liquor control policies and procedures.
Attends pre- and post-convention meetings as needed to understand group needs
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.
Manages to achieve or exceed budgeted goals.
Ensures compliance with all Bar/Lounge policies, standards and procedures.
Maintains food handling and sanitation standards.
Manages inventories according to budget and business levels.
Assists with developing menus and promotions as necessary.

Leading Bar/Lounge Team:

Trains staff on liquor control policies and procedures.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures employees understand expectations and parameters.
Communicates critical information to the Bar/Lounge staff regarding each event.

Ensuring Exceptional Customer Service:

Provides excellent customer service.
Interacts with guests to obtain feedback on product quality and service levels.
Responds effectively to guest problems and complaints.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Provides feedback to individuals in an effort to improve service performance.
Reviews comment cards and guest satisfaction results with employees.

Managing Human Resource Activities:

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in the development and implementation of corrective action plans.

Requirements
Education and Experience:

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Marriott International (Sheraton Hotels) Recruitment

Related Posts

Oando Plc Recruitment

Federal Inland Revenue Service (FIRS) Job Recruitment 2025

Union Bank of Nigeria Plc Sales Academy Program 2025

Leave a Reply Cancel reply